Refund policy

At Slay Stories, we believe your hair deserves to slay every day 

 If something doesn’t feel right, we’re here to help with an easy return and exchange process.

You can request a return or exchange within 48 hours of delivery for eligible items by emailing us at info@slaystories.com. 

 Returns

 1) Eligibility: To be eligible for a return, hair accessories must be:

  • Unused and unworn

  • Free from hair, perfume, or styling products

  • In original packaging and condition.

2) Initiating a Return: To request a return, email us within 48 hours of delivery with 

 • Order number

 • Reason for return 

3) Return Shipping

 • Return shipping charges are to be borne by the customer

 • If the item is defective or incorrect, we will cover the cost

4) Refunds

 • Once received and inspected, refunds will be processed within 5–7 business days 

 • Refund will be issued to the original payment method

 • Shipping charges are non-refundable

5) COD Orders  

• COD refunds will be provided as store credit in your Slay Stories account 

Exchanges 

1) Eligibility: Exchanges are accepted only if

 • You received a damaged or defective item

 • You received the wrong product

 2) Initiating an Exchange

   Email us within 48 hours with

• Order number

• Issue details (with images if possible)

• Preferred replacement item 

3) Exchange Process 

 • Once approved, we will guide you through the return

 • Replacement will be shipped after we receive the original item

Non-Returnable Items For hygiene and safety reasons, the following are not eligible for return or exchange:

 • Used hair accessories

 • Customized or personalized pieces

 • Sale items

• Items under ₹99

  Need Help?

  Have questions or need assistance?

 Reach out to us at info@slaystories.com

 We’re always here to make sure your hair game stays strong