Refund policy
Return and Refund Policy:
At Slay stories, To schedule an exchange please drop us an email within 48 hours of receiving the package at info@slaystories.com along with your order id.
1. Eligible reason for return:
We accept returns only if :
● The product is damaged during delivery.
● The wrong product was received.
●The product has a manufacturing defect.
Non Eligible cases:
Returns will not be accepted for:
Change of Mind
Minor color differences.
Request made after 2 days of delivery.
Missing unboxing video.
2. How to Record an Unboxing Video
To ensure a smooth and valid claim process, please follow these steps carefully:
PREPARATION:
Keep your mobile phone on flight mode during the entire recording.
Make sure the recording is uninterrupted from start to finish.
It’s recommended to have two people — one to do the unboxing and one to record.
Ensure good lighting and that the entire process remains visible in the frame.
Start of the Video
Begin by showing the condition of the package/box from all sides before opening.
Record the shipping label and any visible marks or damages on the box.
Unboxing Process
Cut the tapes and open the package while keeping everything in the frame.
Take out the contents step by step:
Outer box
Bubble wrap / protective layers
Transparent packing
Product Showcase
Once unpacked, show the product clearly from all angles and sides.
Ensure the entire product remains visible in the recording.
Defects / Damages
If you notice any defect or damage, it must be clearly visible in the video.
Along with the video, please provide separate clear pictures highlighting the defect or damage.
⚠️ Important:
Claims for damage or defects will only be considered if the video is continuous, clear, and follows the above process.
3. Return Shipping : Customers are responsible for return shipping costs.
4. COD orders will get refunds in their original payment method.
5. Refunds : Once your return is received and inspected, we will process a refund to your original payment method within 5-7 business days. Please note that shipping charges are non-refundable.
6. In case a customer has to return or exchange anything from a combo pack, the whole pack will have to be returned.
NON RETURNABLE ITEMS:
Certain items are not eligible for return or exchange, including:
-Customized or personalized items
-Items sold during a sale
-Items under ₹99
How to request a return:
To return a request, contact us at:
Email: info@slaystories.com
Order details required:
1. Order ID
2. Clear unboxing video
3. Photos (If applicable)
4. Reason for return